Community Guidelines

1. Why these guidelines exist

LOOQ score helps people find clean, usable toilets. Reviews only help if they are honest and fair. These guidelines apply to every rating, written review, photo and venue response, alongside our Terms of Use and Photo Upload Rules.

2. Write honest, first-hand reviews

• Review only facilities you have actually used or visited yourself.
• Describe what you saw and experienced. Make clear what is your opinion.
• Do not present something as fact unless you know it is true.
• Do not post fake, paid-for, duplicate or coordinated reviews, or review your own venue or a competitor.

3. What is not allowed

• False factual allegations, or statements that could unfairly damage the reputation of a person or business.
• Harassment, bullying, threats or hateful content, including towards venue staff.
• Naming, describing or identifying staff or other visitors.
• Impersonating another person, user or venue, or pretending to represent a venue you don't.
• Personal information about anyone, such as phone numbers, addresses or social media accounts.
• Misleading submissions, spam, advertising or unrelated content.
• Anything unlawful, or anything encouraging unlawful behaviour.

4. Venue responses

Verified venue representatives may respond to reviews. Responses must be honest, polite and relevant, must not reveal personal information about reviewers, and must follow these guidelines and the Photo Upload Rules.

5. Reporting and what happens next

• Use "Report this review" on any review, or Report Photo on any photo.
• Reported photos are hidden while we review them.
• Reports of a serious privacy violation or potentially illegal content hide the whole review straight away and are treated as urgent.
• We may remove content, suspend accounts that break the rules (including repeat offenders), and keep a copy of reported content for a limited time where reasonably needed for a complaint, investigation or legal claim.
• We do not check every review or photo before it is published, but we act on reports.

If you think a review is defamatory or unlawful, or you want to appeal a decision, email hello@looqscore.com. Tell us which review it is, what is wrong and why.

6. Who operates LOOQ score